Privacy Policy | HVAC Flow Solutions

This Privacy Policy explains how HVAC Flow Solutions ("we," "us," or "our"), operating at boosthvacleads.com, collects, uses, and shares information when you use our website or call our phone line. By using our services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, including:

Homeowner information: Your name, phone number, email address, ZIP code, city, the HVAC service you need, urgency, and any details you share about your project.
Contractor information: Your name, company name, phone, email, ZIP code, years in business, service areas, and selected lead package.
Phone call information: When you call our number, your call may be handled by an automated AI voice assistant. We collect the information you provide during the call (name, contact details, service request) and may process call audio to complete your request.
Automatically collected data: Basic usage and device information through analytics tools such as Google Analytics (for example, pages visited and general location).

2. How We Use Your Information

We use the information we collect to:

Match homeowners with local, vetted HVAC contractors who can provide quotes.
Share homeowner lead details with contractors so they can contact you directly.
Process contractor applications, packages, and payments.
Send confirmation emails, service updates, and respond to your inquiries.
Improve our website, services, and matching process.

3. How We Share Your Information

Homeowners: When you submit a request or call us, we share your contact information and service details with one or more local HVAC contractors in your area so they can reach out to you with a quote. This is the core purpose of our service.

We do not sell your personal information to third-party marketers. We only share it with contractors for the purpose of providing you with HVAC service quotes, and with service providers who help us operate (such as email, hosting, analytics, and payment processors).

We may disclose information if required by law or to protect our legal rights.

4. Communications & Consent (Calls & Texts)

By submitting your information or calling us, you agree that HVAC Flow Solutions and the matched HVAC contractor(s) may contact you by phone call, text message (SMS), and email regarding your request, including at the phone number you provide, which may be an automated or AI-assisted system. Message and data rates may apply.

You are not required to consent as a condition of any purchase. You can opt out of text messages at any time by replying STOP, and you can ask any contractor to stop contacting you directly.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Homeowner and contractor records are stored securely in our systems.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

You may request access to, correction of, or deletion of your personal information by contacting us.
You may opt out of marketing emails using the unsubscribe link or by replying to any email.
You may opt out of text messages by replying STOP.

8. Third-Party Services

Our site and services use third-party tools including Google Analytics, PayPal (payments), Google Workspace (email and data storage), and Vapi (AI phone assistant). These providers process data according to their own privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from children.

10. Service Area

HVAC Flow Solutions provides services exclusively within the State of Texas.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services means you accept the revised policy.

12. Contact Us

Questions about this Privacy Policy? Contact us at hvacflowsolutions@gmail.com.

This Privacy Policy is provided as a general template for HVAC Flow Solutions. For full legal compliance in your jurisdiction, we recommend having it reviewed by a qualified attorney.